Featuring Tempest Mystic Products!
An interview with Cyndi Premazon, owner of Tempest Mystic Products. We don’t get to work on e-commerce sites often around here, but I wanted to ask her a few questions about her experience, so the rest of you can see what we can do for e-commerce.
Note: Janice is often referred to as she is the primary point of contact and project manager.
Tell me a little about Tempest Mystic Products. How did you get started? What do you do?
Tempest was the opportunity I created for myself when I needed it most, Janice. I had been laid off back in 2011 from a long-term job at a major corporation. I’d been there about 13 years. When something like that happens, you can either start looking for just another job, or, you can take something you love doing and make that your business. I’m lucky enough to have a spouse who supported my endeavor when I launched Tempest Mystic Products. He still helps me by promoting my products to his vendors (did I mention my husband owns The Magick Cauldron?). He also helped us get our start with our shop at The Texas Renaissance Festival.
What do we do?
Our primary product is handmade incense. I make the sticks and cones here at the house. I have the best smelling garage in Houston! I also make incense resins and powders. Some customers would rather burn oils (or wear them, for that matter), so I also have a line of my own oils. Alas, I do not distill; however, I can assure you that my oils are either going to be essential or a high quality oil safe for use in soap making. I strive to keep my line as natural as possible. Lastly, I have a line of aromatherapy room sprays, and an all-natural mosquito repellent.
When you determined your website needs, what was your experience in building your website?
Janice made the entire experience smooth and easy, from beginning to end. She let me know exactly what information she needed from me, the type of files, what size and types of images. I liked the fact that I had my own action items and clear deadlines, too. That’s what helped make the process flow without any bumps in the road. We had fun when it came down to finding stock images for all the different product I had. Janice ran all of the images by me for approval. She had a great eye for imagery that conveyed the meaning or feel of the product.
Was this your first website?
Technically, yes; however, I had previously setup a catalog for Tempest Mystic Products on WordPress. I just didn’t have the ability to make a cart. So I detailed my products and posted contact information. I had absolutely zero traffic. In contrast, GeekArtist built this site and I’m getting traffic – not only on the site but also on my social media pages. Suddenly I’m visible. Not only that, but I’m making sales!!
How long have you been up and running with GeekArtist?
TempestMysticProducts.com went live October 1, 2014. Janice had a tight deadline to meet on that one, too, BTW. The website list of needs was hammered out around mid-August, and we got the website estimate on August 24th. All this was done in time for the launch of “Magickal Scents”, our shop at Texas Renaissance Festival. Janice pulled off the impossible, in my opinion. :)
How has your experience been since launch?
We’ve had a great experience. I think there’s only been one technical issue and that was resolved within a day. Zero business impact. I, personally, have had such a good experience that I’m telling all my friends who might need a website to consider GeekArtist. Yes, I’m pimping your service. I don’t do that for everyone, just the people who impress me. :)
Janice: Thanks Cyndi! And remember: all customer referrals who sign a contract and make a deposit get an hour of free site maintenance. We can do a LOT in an hour!
Have you received customer feedback on your website?
YES!! We have had customers tell us that our website is pretty, that it’s easy to find things, and that it doesn’t look “cookie-cutter”. Customers tell us they like the look and feel of the website, and they like the color scheme. Oh, and they like the fact that they don’t have problems with our mobile layout.
What do you like about your website?
I like the fact that it’s unique to me. I was involved in the process from beginning to end. That pretty background picture? I created it. Some of the other pictures are my creations, too. I’m proud of it because it looks so beautiful and it’s so easy to use! And I couldn’t have done any of it without the people at GeekArtist.
Janice: Thanks Cyndi! I really appreciate your feedback! My goal is to make websites that WORK. And boy, does yours work it! That is one of the best feelings in the world for me: a website that gives a great ROI!